Wanikki's Shea Butter

Effective Date: 9/16/2025

Thank you for shopping with Fills Off LLC (“we,” “our,” or “us”). We want you to be satisfied with your purchase. This Refund & Returns Policy explains how returns, exchanges, and refunds are handled for orders placed through our website www.fillsoffllc.com.

1. Returns

• You may request a return within [15 days] of receiving your order.

• To be eligible for a return:

  
  

  • Items must be unused, in original packaging, and in the same condition you received them.

  • Proof of purchase (receipt or order number) is required.

  
  

• Certain items are non-returnable, including:

  
  

  • Gift cards

  • Downloadable digital products

  • Perishable goods (if applicable)

  • Final sale or clearance items

  
  

2. Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed back to your original payment method within [7-14 business days].

• Shipping fees are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).

3. Exchanges

• We replace items only if they are defective or damaged.

• If you need to exchange an item for the same product, contact us at fillsoffllc@gmail.com.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to our error.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

5. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.

2. Contact your credit card company or bank (it may take time before your refund is officially posted).

3. If you still have not received your refund, please contact us at fillsoffllc@gmail.com.

6. Contact Us

If you have questions about this Refund & Returns Policy, please contact us at:

Fills Off LLC

Email: fillsoffllc@gmail.com

Phone: 614-706-3019

Effective Date: 9/16/2025

Thank you for shopping with Fills Off LLC (“we,” “our,” or “us”). This Shipping Policy outlines our shipping practices and procedures for orders placed through our website www.fillsoffllc.com.

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1. Processing Time

• Orders are processed within 5-7 business days after payment is received.

• Orders are not processed, shipped, or delivered on weekends or holidays.

• If we experience a high volume of orders, processing times may be delayed. We will notify you of significant delays via email.

2. Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery times vary depending on your location and selected shipping method:

  
  

  • Standard Shipping: [7-14 business days]

  • Expedited Shipping: [3-5 business days]

  • Overnight Shipping: [1–2 business days]

  
  

Please note: Delivery times are estimates and may be affected by carrier delays, weather conditions, or other factors outside our control.

3. Shipping Locations

• We currently ship to addresses within [United States / specify regions].

• International shipping is [available]. If available, customs fees, duties, or taxes are the responsibility of the customer.

4. Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information.

• Tracking updates may take up to 24–48 hours to appear.

5. Shipment Confirmation & Delivery Issues

• If your order is marked “delivered” by the carrier but you did not receive it, please contact the carrier directly.

• We are not responsible for lost, stolen, or misdelivered packages once the carrier confirms delivery.

6. Damaged or Missing Items

• If your order arrives damaged, please contact us within [10 days] of delivery at [fillsoffllc@gmail.com]. Include photos of the damaged items and packaging.

• Missing or incorrect items must also be reported within [10 days].

7. Shipping Restrictions

• We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted locations.

• Hazardous or restricted items may not be eligible for shipment depending on regulations.

8. Contact Us

For questions about your order or shipping, please contact us at:

Fills Off LLC

Email: fillsoffllc@gmail.com

Phone: 614-706-3019